Frequently Asked Questions
Everything you need to know about your Ellianos Coffee experience.
How long will it take to receive my coffee order?
We roast our beans in small batches to ensure freshness. Orders are typically processed within 1-2 business days and shipped via standard ground, arriving at your door within 3-5 business days.
Can I return coffee beans if I am not satisfied?
As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unhappy with the quality, please contact our support team within 14 days for a replacement or store credit.
Are Ellianos Coffee beans ethically sourced?
Yes, we take great pride in sourcing our beans from sustainable farms that follow fair trade practices. We work closely with our partners to ensure high-quality standards and fair wages for all farmers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer a subscription service for regular deliveries?
Absolutely! You can choose to subscribe to your favorite blends on each product page. Subscribers save 10% on every order and can choose delivery intervals ranging from every 2 to 6 weeks.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place inside an airtight container. Avoid storing beans in the refrigerator or freezer, as moisture can compromise the oils and flavor profile.