Returns & Exchanges

At Ellianos Coffee, we strive for perfection in every cup and bag of beans; if your purchase doesn't meet our high quality standards, we are here to make it right. Please note that while perishable food items cannot be returned, we offer replacements or refunds for damaged goods and unused merchandise.

1

Contact Support

Email our customer service team within 14 days of your purchase with your order number and a brief explanation of the issue.

2

Provide Documentation

For damaged items or quality concerns, please include clear photos of the product and packaging to help us expedite your request.

3

Ship Merchandise

If returning non-perishable items like apparel or brewing equipment, ensure they are in original, unused condition and ship them back using the provided return label.

4

Receive Resolution

Once your request is approved, we will process a full refund to your original payment method or ship a replacement within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing